Work and Pensions respond

Some people say its not worth complaining as it doesn’t change anything. I couldn’t disagree more. In an earlier blog post I published my letter to the Secretary of Work and Pensions. I have now received a response:

Maybe they will now review and improve their phone systems. Maybe they won’t. But at least I forced the departments complaints team to look at the issue, and agree that the phone system was “frustrating.”

So my advise – when something isn’t right you should always complain. Its the only way things might get better.

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