Some people say its not worth complaining as it doesn’t change anything. I couldn’t disagree more. In an earlier blog post I published my letter to the Secretary of Work and Pensions. I have now received a response:
Maybe they will now review and improve their phone systems. Maybe they won’t. But at least I forced the departments complaints team to look at the issue, and agree that the phone system was “frustrating.”
So my advise – when something isn’t right you should always complain. Its the only way things might get better.